Why is emotional intelligence or “EQ” important? Why does knowing our own emotions and others’ emotions matter? For many, especially those of us who are highly driven “doers,” it can seem counterintuitive: to slow ourselves down, and notice things as “abstract” and...
What is your organization’s change management plan after COVID-19? You’ve certainly thought about it, but if you haven’t, here are a few questions and considerations you’ll want to keep in mind: Employee Sentiments Employees will have a mix of...
While the recent coronavirus pandemic has upended almost every industry, one can argue that healthcare has experienced the biggest jolt. Possibly a “rude awakening” to the dire need for a culture change. Healthcare was already facing pressure in 2019...
There are many different styles and approaches for managers to coach their reports. There is no magic one-size-fits-all formula, because each manager is different and holds a different dynamic with their team. However, in this article, I’d like to show the...
Imagine this: One of your best team members has been acting erratically for the past week. Missing meetings, late for client calls, distracted and making more mistakes than usual. When you ask about it, you get an apology and a vague answer. You try to...
For many companies, COVID-19 has accentuated and brought to light problems in organizational culture. Do you need to look at changing your organizational culture? If you’re not sure, here is a checklist that might help you answer that question, and might...